YouTube Music
YouTube Music Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
YouTube Music has 1.8 star rating based on 151 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend YouTube Music to a friend or colleague.
- Rating Distribution
Pros: Good music, No commercials, Unliminted music.
Cons: Not addressing problems, Not adressing complaints, Wont allow dispute of unauthorized charge.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
YouTube Music has 1.8 star rating based on 151 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend YouTube Music to a friend or colleague.
- Rating Distribution
Pros: Good music, No commercials, Unliminted music.
Cons: Not addressing problems, Not adressing complaints, Wont allow dispute of unauthorized charge.Recent recommendations regarding this business are as follows: "be sure to cancel weeks ahead of time. Don't think that they're going to grant you any type of respect And honesty when they tell you that it has been canceled and you won't be charged because you will be so be sure to put a stop on whatever payment card you're using ahead of time", "Don't use this service.", "0", "I wouldn't really say it's worth it right now", "Do not order any subscriptions from YouTube anything especially YouTube music".
Most users ask YouTube Music for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top YouTube Music Reviews
"I need to cancel my YouTube music app"
I have customer service representatives who are available to help you with any problem, not an answering service to give you the run around. I love my YouTube...
"Poor customer service"
Cannot talk to customer service regarding my YouTube music. Have had problems with this service for years, have been band aiding to resolve issues. Need to...
Charlotte, North Carolina
Refund
I was charged twice for YouTube music, I am needed a refund please. The charge is $11.78. Is there a reason to have 2 charges for one month?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
Took money for unwanted subscription didn't want the subscription but it took money that I didn't have to give for the subscription
- Idk
- Idk
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
About YouTube music student plan
After the first time I verified my student status, YouTube music and YouTube do not let me subscribe the student plan. In addition, it keeps asking to verify my student status and I verified again and again.
It said I have already verified.
Of course I knew, but your website doesnt let me subscribe the student plan And I tried family plan, it immediately let me subscribe and turn on the auto-pay function. So is there any problem about my student status or the student plan is fake?
Preferred solution: Apology
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I never purchased YouTube music
My card was charged for YouTube Music, but I never purchased it. I would like a refund. When will I receive my refund?
- I need my money
- Still need my money
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Redding, California
Unprofessional account refund process
All I can say is that it is now going on a month when I was told that I was granted a refund of 16.99 for a family music premium plan that I had canceled that still got processed to my account even though I tried for 3 days straight to contact them through email and could not find any direct phone number to get in contact to make sure that these fees would not be processed. Finally after weeks of contacting them they get back to me with not even the answer I needed they just said Yes you're YouTube premium music account has been canceled.
I didn't ask them if it had been canceled I was already aware of it being canceled Then I have to wait another 3 or 4 days to get back an email saying no problem we have granted you a refund of 1699 it will take 3 to 10 business days. Then after 2 weeks go by I'm still contacting them asking where it is and they said please be patient we are still processing this refund.
I just don't like being treated like I'm some piece of garbage when it comes to my financial portfolio yet they have billions of dollars and can't even process a simple refund when one of their associates has told someone for multiple weeks that they have granted it. They really need to get their customer service together with how much money they get paid from us consumers
User's recommendation: be sure to cancel weeks ahead of time. Don't think that they're going to grant you any type of respect And honesty when they tell you that it has been canceled and you won't be charged because you will be so be sure to put a stop on whatever payment card you're using ahead of time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I need to cancel my YouTube music app
I have customer service representatives who are available to help you with any problem, not an answering service to give you the run around. I love my YouTube music app.
What good is it if I can't get it to work on my new phone?
I'm still being charged. I'm very disappointed.
- Great music
- No costumer service
Preferred solution: To have my music app to work or cancel
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Jackson, Tennessee
I’m subscribed, not getting music subscription
I have a subscription with you, yet I am still receiving commercials. Please return my money. I been trying to rectify this problem with you, but there has not been any changes.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Naperville, Illinois
Paid for premium service and don’t work not there trying to make me pay twice after I paid already!
No call back no phone number to reach anyone this company is a scam no good they charged me for premium then dont work ! And telling me I didnt pay when I already did ! Trying to bill me twice for service that doesnt work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need my music from YouTube music that I downloaded
Got a new phone today because my phone got damaged with water and I cannot get my downloads off my YouTube music to my new phone I paid a lot of money for them so I would love to have them I'm going to cancel
Preferred solution: I would love to get my YouTube music back on my phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Subscription
If I could give less than one, I would for this review. I've never struggled trying to cancel a subscription in my life the way I have with this one.
Now I have to cancel the card through my bank and get a new one. This is craziness.
Preferred solution: Apology
User's recommendation: Don't use this service.
Lynchburg, Virginia
Login issues
Got a new phone. It said I could access my account. Made two new accounts and each time it logged me out saying I dont have access : I dont want to get multiple charges
Dusseldorf, North Rhine-Westphalia
They booked in free trial
they asked me if i want to try a 1month free trial, and when i clicked yes they instantly booked from bank account.
Chicago, Illinois
Poor customer service
Cannot talk to customer service regarding my YouTube music. Have had problems with this service for years, have been band aiding to resolve issues. Need to talk to a human!!!
Media Expert Talks
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Aurora, Colorado
Had to cancel credit card to stop the monthly charges even though account is canceled
I have had a YouTube Music account in the past and held it for about 6 months and then decided I didn't really need it that bad so I canceled it. Then another charge came again so I tried canceling it through Google and then it showed up as inactive.
Well once again, there's my monthly charge for $11.89 as recent as just last week.
That's at least 3 months now of service I paid for that I did not order, do not need, and do not want. I actually had to cancel one of my credit cards today completely and close the account to prevent any future charges from YouTube Music/Google.
User's recommendation: Do not order any subscriptions from YouTube anything especially YouTube music
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
Hi,I'm still with out my YouTube music app, my next step will be to cancel and look for a different music app, thank you for reaching out.
I can't get my YouTube music up to work on my new phone, every song is followed by ads,get turned off phone with out music going off.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Zachary, Louisiana
Regarding refund
I have been charged for 6 months for membership that we already had, this is my husband account and he has been paying it himself but they were also charging me
I need my refund back for the months they charged me
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