YouTube Music Reviews
This is an AI-generated score, not a statement of fact.
This score is generated by AI based on publicly available customer support information.
Only help articles can be found on the company's site. Getting help looks challenging here.
YouTube Music Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
YouTube Music has a 1.9 star rating from 236 reviews; 19% would recommend. Consumers report mostly dissatisfied experiences with membership, citing issues with ads despite paying and frequent billing disputes.
Key Takeaways for Future Customers
- Check orders and billing carefully before subscribing to a YouTube Music membership.
- Expect limited customer service access; plan for potential delays when requesting a refund.
- Consider subscription settings and family plan behavior before switching accounts.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing, duplicate charges, and unwanted subscriptions.
- Frequent requests for refunds due to ads playing despite Premium, and poor customer service response.
- Account access problems, lost playlists, and playback/download failures reported by users.
Positive Feedback
Users like the music selection and ad-free promise when it works; some note unlimited music and good content when service functions properly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
YouTube Music has a 1.9 star rating from 236 reviews; 19% would recommend. Consumers report mostly dissatisfied experiences with membership, citing issues with ads despite paying and frequent billing disputes.
Key Takeaways for Future Customers
- Check orders and billing carefully before subscribing to a YouTube Music membership.
- Expect limited customer service access; plan for potential delays when requesting a refund.
- Consider subscription settings and family plan behavior before switching accounts.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing, duplicate charges, and unwanted subscriptions.
- Frequent requests for refunds due to ads playing despite Premium, and poor customer service response.
- Account access problems, lost playlists, and playback/download failures reported by users.
Positive Feedback
Users like the music selection and ad-free promise when it works; some note unlimited music and good content when service functions properly.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Pre-authorization charge
The last 2 billings I have been charged pre-authorization charges the same amount as my YouTube payment $89.73 twice. This makes my other automatic withdrawals go to a negative balance and I can't use my debit card until the pre-authorization charge has come off.
I have a customer for years and this has never happened. Why?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Frederick, Maryland
No Customer Support Available
- - Signed up for a 1-month YouTube Music Premium trial with a $39.99 one-time offer; the trial ends July 16, 2026, with no support or refund.
I had signed up for a 1 mo trial for YouTube Music Premium and saw an offer on their website: a one-time fee of $39.99 + tax for a Premium YouTube Music. I received a non-reply email saying, 'You're now a YouTube Music Premium member,' but my trial still keeps saying your trial ends on July 16, 2026.
No customer support; I don't know how to get refunded. I don't know what to do at this point.
- Like picking songs
- No customer support to talk to
Preferred solution: Deliver product or service ordered
User's recommendation: don't sign up unless you have customer support info.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI paid for ad free and still getting ads
I paid for no ads, and I'm still getting them. Either you guys can fix the problem or forward my money back to me ASAP.
Preferred solution: Deliver product or service ordered
User's recommendation: Check your orders carefully
Saint Petersburg, Florida
Poor service
I paid my subscription on August 31 and I'm still getting ads. I got premium to cut the ads, and you're trying to steal from me. I would not recommend you to anybody.
- Bad service
Preferred solution: Price reduction
User's recommendation: No
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stone Mountain, Georgia
Not being able to connect with service on the weekend
I'm getting tired of this. My money was taken on the 30th of September.
I paid for uninterrupted music, but I'm getting commercials.
I've never had a problem with Google. I'm very disappointed.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed a human
The reviewer tried to contact the company before posting this review.
I'm being charged for a account that I no LONGER have access to this last time YouTube music spent a shit ton of
- Also can download songs
- No commercials and able to watch videos
Preferred solution: I would like a freakin HUMAN to contact me so I can get the damn account I have no access to but I'm being charged for it
Toronto, Ontario
Dissatisfied
The reviewer tried to contact the company before posting this review.
A disaster, A disaster, A disaster A disaster, A disaster A disaster A A disaster A disaster A disaster A disaster need live agent, Need live Agent A disaster, A disaster, A disaster A disaster, A disaster A disaster A A disaster A disaster A disaster A disaster need live agent, Need live Agent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed aa human
The reviewer tried to contact the company before posting this review.
- - • I'm charged for an account I can't access that uses a Gmail I can't log into.
- - • YouTube charged again this month.
- - • Music charges caused overdraft.
I'm needing to talk to someone about an account I'm being charged for that I no longer have access to that has a Gmail I can't get into and YouTube charged for again this month which Music caused me to overdraft my account
Aurora, Colorado
The deletion of songs or disabling songs for no reason.
- - The app sometimes removes songs or prevents them from playing.
- - Songs can be completely deleted or albums can disappear.
for some reason, this app loves to have the tendency to completely remove songs whether its a big artist or small creator. the removing process could either take form of just not playing this song or just the outright complete deletion of this song and its entirety or even whole albums have been seen missing in my own experience.
User's recommendation: The deletion or process of not playing is completely at random. It doesn’t matter if they’re big or small rap or Lofi music they’ll just completely remove it without your knowledge even if it’s downloaded.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
Need subscription
Every time I go t I make a purchase on a subscription it tells me I have a an error and to come back a d try it again well I've been trying for over two months now. Enough is enough I want ad free music
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Cannot get to YouTube music because of gmail change.
The reviewer tried to contact the company before posting this review.
Cannot access YouTube Music because of change of Gmail. Do you have a chat line? Can you please let me know?
Preferred solution: Access to my YouTube music.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Barboursville, Virginia
Hello, I am texting about how my...
The reviewer tried to contact the company before posting this review.
Hello, I am texting about how my playlists on YouTube Music have suddenly disappeared and I can't find them on any of my accounts. I've had them for years, with hundreds of songs that mean something to me, and now they are gone.
I would like to discuss this issue. I'm very confused and worried my songs are now gone.
- Very good and fast music
- I find music that just came out
- Music playlists are gone
User's recommendation: I don't know what's happening to my app but I hope y'all keep your music.
Holly Springs, Mississippi
A $12.83 charge on my account and I want to know why
The reviewer tried to contact the company before posting this review.
- - An extra $12.83 was charged after I paid the bill.
- - I do not know what the charge is and need someone to contact me or I may cancel YouTube Music.
I would like to know why they charged my card an extra $12.83 when I had just paid the bill. I don't know what the $12.83 is.
I need someone to contact me and let me know what that is for; I cannot afford that. I need a number where I can call someone and talk to them because if it comes out of my account next month, then I will cancel YouTube Music because I can't afford that.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI paid for you tube music but cancelled my subscription without knowing I paid
The reviewer tried to contact the company before posting this review.
I unknowingly paid for subscription for this month. Then canceled it. I'd like it either renewed without me having to pay again or I want my 1099 back
Charlotte, North Carolina
Im being charged for you tube music account when I dont have one
The reviewer tried to contact the company before posting this review.
I keep getting charged for an account with YouTube Music that I don't have and can't get a refund. Smh.
Preferred solution: Full refund
User's recommendation: Absolutely not
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Silver Spring, Maryland
Accident YouTube subscription
The reviewer tried to contact the company before posting this review.
I accidentally signed up for a YouTube subscription for $15.99, and I want the money to be added back to my credit card.
Preferred solution: Full refund
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