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Contact YouTube Music Customer Service

YouTube Music Phone Numbers and Emails

Toll-Free Number:

  • (877) 687-9209
    USA
Call customer service
Send Message

Customer Service:

  • (800) 852-9990
    Canada
  • (650) 253-0000
    YouTube, LLC
  • +61 180 004 9754
    Australia

Legal:

  • (650) 872-8513
    Copyright Infringement Inquiries

YouTube Music Emails:

Legal
Copyright Infringement Inquiries
Media
Press Inquiries
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More phone numbers and emails Less phone numbers and emails

How to Contact YouTube Music Customer Service?

Most Popular Number:

(877) 687-9209
USA
Total calls: 3 172 Issues resolved: 36 Last call: Dec 4, 2024
author avatar
PissedConsumer Reporter

To contact YouTube Music client Service via email, a direct email address needs to be provided. Instead, Google (the parent company of YouTube) encourages users to use their Help Center and support forums for assistance.

For any issue you face with YouTube Music, go to the YouTube Help Center, navigate to the 'Get Support' section, and select 'YouTube Music'. Here, you will find a variety of topics and frequently asked questions. If your issue is not listed, post it on the YouTube Help Forum, where other users or YouTube experts can assist you.

As a product of Google, YouTube Music does not have a dedicated client service phone number. Instead, Google provides a phone number for general Google support, which is +1 (650) 253-0000 for clients in the United States.

Please note this number may not directly connect you to customer support. You may need to navigate through automated prompts to contact YouTube Music Support. The Google support line operates according to Pacific Time (PT), so it's best to call during business hours to increase your chances of getting assistance.

To log into your YouTube Music account, follow these steps:

1. Go to the YouTube Music website or open the YouTube Music app on your device.
2. Click on the 'Sign In' button, usually at the page's top right corner.
3. Enter your Google Account email or phone number and click 'Next.'
4. Enter your password and click 'Next' again.

You must complete another verification step if you've enabled two-step verification for your Google Account. If you've forgotten your password, click the 'Forgot password?' link and follow the prompts to reset it.

YouTube Music Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • YouTube Music Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    97% phone 3% email
  • The best phone number to call YouTube Music is 8776879209. 87% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 24% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as YouTube Music may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

YouTube Music Website:

YouTube Music Help Center:

Corporate Office Address:

YouTube, LLC
901 Cherry Ave, Second Floor
San Bruno, California 94066
United States

Fax:

+1 650-253-0001

YouTube Music Customer Service Reviews

1.4 / 5
Bad
Timothy M Ovb
Paid for premium service and don’t work not there trying to make me pay twice after I paid already!

No call back no phone number to reach anyone this company is a scam no good they charged me for premium then dont work ! And telling me I didnt pay when I already did ! Trying to bill me twice for service that doesnt work

Read full review
Yochanan Zou
Unsatisfied customer service

They never sent me a free trial information. I enjoyed music but never able to speak to customers services dept.

Read full review
Guest-5955898
Issues poor customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

All I was done was directed to different sites that had nothing to do with what I needed my answers with clearly you don't want to deal with any customers who have any issues with your services worst experience I've ever had with customer service and I'm 65 years old would never recommend us to anyone

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Guest-5920028
Terrible

My youtube music is no longer working and all i am trying to find is someone to help me. No one helped.

Was sent to customer support then they kept hanging up in my face. Im going to cancel my subscription because this is *** terrible customer service and I pay 15 dollars a month for youtube, and for what??. Terrible.

If someone was able to help me I would have kept my membership. But you guys genuinely suck.

Read full review

How Good is YouTube Music's Customer Service?

Hasnain Rfu
Hasnain Rfu
Feels Satisfied | Oct 02, 2024

Have new credit card, and I could not give that information to you tube to keep my music going.

Read full quote
Cherika Cvz
Cherika Cvz
Feels Satisfied | Sep 20, 2024

I couldn’t find a number to call.

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Osiel Ywe
Osiel Ywe
Feels Disappointed | Sep 15, 2024

?/////////

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John A Uzw
John A Uzw
Feels Disappointed | Sep 13, 2024

Nothing to comment on really nver takedown to nor really got to service center all automated then there side ended call
So customer service sucks

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Curry Maz
Curry Maz
Feels Disappointed | Sep 10, 2024

Not good at all

Read full quote
Nicholas M Jnq
Nicholas M Jnq
Feels Disappointed | Jul 30, 2024

Terrible support

Read full quote

Summary of YouTube Music Customer Service Calls

3.7K TOTAL
CALLS
02:48 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call YouTube Music?

Payments and Charges Question:

  • “I want to make payment on my you tube music account”
  • “Stop direct debit as no longer using”
  • “Double charged”

Account Question:

  • “Yall keep taking money out of my account after I've already canceled this unwanted app”
  • “Candling a subscription”
  • “I can’t login”

Activation/ Cancellation Question:

  • “I just subscribed and I can’t login”
  • “I need to cancel my YouTube music app”
  • “Renewal issues”

Request for Information Question:

  • “Request a refund back thank you”
  • “Help with my account”
  • “To confirm which account has paid premium subscription for 14.99 I've absolutely signed out by mistake and trying to get back into that account and listen to my music.”

Product/ Service Question:

  • “I got a new phone trying to switch my program over to it not working right”
  • “Premium music not working”
  • “Tech”

Refund Question:

  • “Refund”
  • “Get my money back they took without me knowing”
  • “Refund I never purchased YouTube music”

Staff Question:

  • “Resume services”
  • “Screwed services”
  • “Problems with service”

Cards Question:

  • “My card now has the money for my YouTube music premium.”
  • “Wrong card”
  • “This the 4th month yall 10.99 off my card not sure who would give yall debit card numbers”

Return/ Replace Question:

  • “Change plan to another phone”
  • “Change electronic mail”
  • “Change my credit card”

Website/ Application Question:

  • “App not working”
  • “Some of my gospel music will not play and I can download some songs”
  • “Downloads disappear”

Shipping and Delivery Question:

  • “Get the hold taken off of my account so I can subscribe”
  • “I do not have the Gmail I used to get the account anymore and I cannot use it and I'm still being charged”
  • “I need to get the individual plan billed momthly.instead of annually. .”

Other Question:

  • “I'll explain it when I talk to someone”
  • “Extend my”
  • “Porque me cobraron la mensualidad 2 veces en este mes”

Compare YouTube Music Customer Service To

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